Terms of service

Terms of Service

MMM Pet Company (“we” or “the Company”) operates this website on the Shopify e-commerce platform, hosted by Shopify Inc., to provide online shopping services. Before using this website, please carefully read these Terms of Service (“Terms”), including our Privacy Policy. By using this website (including browsing), you (“you” or “the User”) acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws. If you disagree with any part of these Terms, do not use this website. These Terms apply to all users, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

1. Website Usage Rules

a) Lawful Use: The website may only be used for lawful purposes, and you must comply with all applicable laws and regulations.
b) Security Standards: Unauthorized attempts to breach or compromise website security, including accessing data without permission, scanning for vulnerabilities, bypassing security measures, or interfering with other users’ access, are strictly prohibited.
c) Prohibited Misuse: You must not introduce viruses, trojans, or malicious software, or engage in activities (e.g., denial-of-service attacks) that disrupt or attack the website’s operations.
d) Violation Handling: If you violate these Terms or applicable laws, or if we reasonably suspect such behavior, we reserve the right to terminate your access (including IP blocking) without prior notice or compensation and may report to law enforcement or pursue legal action.
e) Data Recording: You authorize us to record data related to your website usage.
f) Product Images: Product images on the website are for reference only; actual products prevail.

2. Member Information and Account Management

a)Registration Information: You may choose to register for free to use the online shopping services on this website. After registration, you can enjoy shopping and exclusive member services. You must promptly update personal information to maintain your rights.
b) Data Accuracy: You must provide accurate and truthful personal and contact information. Providing false information or impersonating others may result in registration denial or account termination without compensation.
c) Data Security: You are responsible for safeguarding your email, password, and credit card information and must not disclose them to third parties. We are not liable for data breaches or unauthorized use due to your negligence or third-party attacks.

3. Changes to Terms and Services

We reserve the right to modify or terminate these Terms or services at any time, effective upon posting on the website without further notice. Except for unfulfilled delivery obligations, we are not liable for changes to Terms or services.

4. Online Shopping Guidelines

a) Acceptance of Terms: Submitting an order indicates your agreement to these Terms. If you disagree, do not place an order.
b) Order Processing: We strive to fulfill orders but may refuse or limit orders due to stock shortages, pricing errors, payment issues, or other reasons, and may request additional information to verify orders.
c) Order Cancellation: If an order is not accepted, we will notify you via the registered email within 3 working days. Refunds for canceled orders will be processed within 14 working days to the original payment method.
d) Payment Declaration: You confirm you are the legal owner or authorized user of the credit card or bank account used for payment. You must notify your bank of any changes, loss, theft, or unauthorized use, and bear related responsibilities.
e) Related Policies: Refer to our Product Pricing and Payment Methods, Shipping Policy, and Defective Product Exchange Policy, which form part of these Terms.

5. Intellectual Property

All website content (text, images, videos, audio, etc.) is owned by or licensed to us. Unauthorized reproduction, modification, uploading, distribution, or commercial use is prohibited. You may download content for personal, non-commercial use, retaining all copyright and ownership notices. Creating hyperlinks to this website without permission is prohibited.

6. Third-Party Website Links

The website may include links to third-party sites for your convenience. These do not imply our endorsement. You access third-party sites at your own risk, subject to their terms. We are not liable for their content, availability, or any losses arising from their use.

7. Disclaimer and Limitation of Liability

a) Website Operation: We do not guarantee error-free or uninterrupted website operation, nor that it is free of viruses or harmful components. You are responsible for using appropriate equipment and assume all risks.
b) Content Accuracy: The website and its content are provided “as is” without express or implied warranties. To the fullest extent permitted by law, we disclaim guarantees regarding the accuracy, completeness, timeliness, or correctness of website information. Historical information may not be current and is for reference only. We may modify content at any time but are not obligated to update it. You are responsible for monitoring changes.
c) Product Presentation and Supply: We strive to accurately display product colors and appearance but cannot guarantee your device’s display accuracy. We reserve the right to limit product quantities, modify descriptions or pricing, or discontinue products without notice. Prohibited product or service supplies are void. We do not guarantee that products, services, or information meet your expectations or that service errors will be corrected.
d) Force Majeure: We are not liable for delays or breaches due to force majeure events (e.g., natural disasters, wars, equipment failures).

8. Indemnification

You agree to defend, indemnify, and hold us and our affiliates harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the website or violation of these Terms.

9. Privacy Policy

We value your privacy. Refer to our Privacy Policy, which forms part of these Terms. Registering as a member implies consent to use your email for product promotions. To unsubscribe from promotional emails, contact mmm.pethk@gmail.com.

10. Severability

Each provision of these Terms is independent. If any provision is deemed invalid or unenforceable, the remaining provisions remain effective, replaced by the closest legally valid provision.

11. Governing Law and Jurisdiction

These Terms are governed by and construed under the laws of the Hong Kong Special Administrative Region. Any disputes arising from or related to these Terms are subject to the non-exclusive jurisdiction of Hong Kong courts.

12. Inquiries

For inquiries, email mmm.pethk@gmail.com. We will endeavor to respond but are not liable for delays or non-responses.

13. Service Termination

You may terminate our services and request data deletion at any time. We will terminate services and delete data within 30 days of receiving your email notification.

14. Final Authority

We reserve the right to amend these Terms at any time, effective upon posting on the website. We recommend reviewing the latest Terms before each order. In case of disputes, we reserve the final decision.

15. Language

In case of discrepancies between the Chinese and English versions of these Terms, the Chinese version prevails.

Last Updated: May 1, 2025