Privacy policy

MMM Pet Company Limited (hereinafter referred to as “we,” “MMM,” or “the Company”) is committed to safeguarding the privacy of all individuals (hereinafter referred to as “you” or “the User”) accessing our website (https://mmmpethk.store/, hereinafter “the Website”). This Privacy Policy is established in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region (“the Ordinance”) to govern the collection, transmission, storage, and use of personal data on the Website. By accessing the Website or providing personal data, you consent to be bound by this Privacy Policy. We ensure that our employees adhere strictly to the highest standards of security and confidentiality to protect your privacy.

1. Categories of Personal Data Collected

To deliver our services and enhance your user experience, we collect certain personal data, defined as information that identifies you directly or indirectly when combined with other data. The following outlines the categories of data we may collect and their purposes:

  • Account Information: Email address, name, title, telephone number, delivery address, and pet details provided during account registration or newsletter subscription, used for account management and order fulfillment.
  • Purchase Records: Transaction history and statistical data, utilized to analyze consumer behavior and improve services.
  • Payment Information: Processed through third-party payment platforms (currently Shopify Payments), your credit card details are encrypted and transmitted directly to the platform. We do not store or control your credit card information and are not liable for Shopify Payments’ data processing practices. Please review their privacy policy for further details.
  • Customer Service Information: Account or product-related details provided via email or social media, used to address inquiries and provide support.
  • Device and Usage Data: Information such as device model (smartphone, tablet, or computer), IP address, browser version, and usage patterns (e.g., browsing frequency), used to optimize website functionality and analyze traffic.
  • Server Logs: Automatically recorded data, including search history, browsing history, and referral sources, used to monitor website performance and enhance user experience.

Failure to provide the aforementioned data may restrict access to certain Website functionalities or services.

2. Purposes of Personal Data Use

Personal data collected is used for the following purposes to ensure an optimal service experience and compliance with legal obligations:

  • Transaction Processing: To verify identity, manage accounts, process payments, and fulfill orders.
  • Communication and Marketing: To send order updates, product information, promotional materials, or customer surveys via email. You may opt out of promotional communications (see Section 7).
  • Customer Support: To respond to inquiries and provide technical assistance.
  • Security Measures: To protect Website security, investigate suspicious activities or violations, prevent cyberattacks, and enhance the safety and privacy of services.
  • Market Analysis: To conduct product recommendations, statistical analysis, and market research based on browsing and purchasing behavior to optimize products and services.
  • Legal Compliance: To disclose data to law enforcement agencies, courts, or government authorities as required by law, such as for anti-money laundering or counter-terrorism financing investigations.
  • Third-Party Collaboration: To share data with partner vendors to support Website operations, analytics, and marketing activities.

3. Use of Cookies

For detailed information on our use of cookies through Shopify, please refer to https://www.shopify.com/legal/cookies. We utilize cookies to support and enhance our Website and services (e.g., remembering user preferences), perform analytics, and gain insights into user interactions, in line with our legitimate interests in managing and optimizing services. Third-party service providers may also use cookies on our Website to personalize services, products, and advertisements on our and other websites.

Most browsers automatically accept cookies, but you may configure your browser to remove or reject them. Be aware that disabling cookies may adversely affect your user experience and limit certain functionalities. Blocking cookies may not fully prevent information sharing with third parties, such as advertising partners.

4. Data Sharing and Disclosure

We do not sell your personal data but may share or disclose it in the following circumstances:

  • Legal Obligations: Disclosure to law enforcement, courts, or government authorities as mandated by law, e.g., for anti-money laundering investigations.
  • Professional Services: Sharing with auditors, legal advisors, or insurers to protect our interests or handle claims.
  • Operational Support: Sharing with third-party vendors to facilitate Website operations, analytics, and marketing activities.

5. Third-Party Websites

The Website may include links to third-party websites for your convenience. We do not endorse their content and are not responsible for their privacy practices or any risks arising from their use. You should review their privacy policies prior to use.

6. Access, Correction, and Deletion of Data

You have the right to access, correct, or delete your personal data:

  • Self-Management: Registered users may update personal information through their account settings.
  • Contact Us: To access or delete data, contact our Data Protection Officer at mmm.pethk@gmail.com.
  • Data Accuracy: You are responsible for ensuring the accuracy of provided data. Inaccurate data may impact service delivery or order processing.

7. Promotional Communications Opt-Out

You may opt to receive promotional emails. To unsubscribe, email mmm.pethk@gmail.com, and we will cease sending promotional materials upon your request.

8. Data Retention Period

We retain your personal data only as long as necessary to provide services or until you request account deletion. Certain data may be retained longer to comply with legal requirements, such as tax record obligations.

9. Privacy Policy Amendments

We reserve the right to amend this Privacy Policy at any time, with updated versions posted on the Website. We recommend reviewing it periodically to stay informed of the latest data protection measures.

10. Disclaimer

We do not guarantee that the Website is error-free, uninterrupted, or free from viruses or other harmful components. Your use of the Website is at your own risk.

Last Updated: May 1, 2025